Privacy Policy
Last Updated: April 5, 2025
Adventis Intelligence Ltd. and its affiliates (collectively, “Adventis”, “we”, “our” or “us”) recognize the importance of privacy. The purpose of this privacy policy is to inform you about how we collect, use and disclose personal information when you interact with our website (bizbeacon.ai) and with our products and services offered online (the “Services”). This privacy policy relates to all of our activities, unless we have provided you with a separate privacy policy for a particular product, service or activity.
What This Privacy Statement Covers
This Privacy Statement covers the following topics:
· Personal Information We Collect
· How We Use Your Personal Information
· How We Share Your Personal Information
· Your Consent to the Collection, Use and Disclosure of Your Personal Information
· Our Use of Cookies
· Opting Out of Marketing Communications
· Retention, Storage, and International Transfer of Personal Information
· Information Security
· Accessing and Updating Your Personal Information
· Third-Party Websites and Services
· Changes to this Privacy Statement
· How to Contact Us
Personal Information
“Personal information” means information about an identifiable individual as described under Canadian privacy laws.
Personal information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work e-mail address.
Notice to End Users
This Privacy Statement does not apply to the extent we process personal information in the role of a processor or service provider on behalf of our customers. It is that customer’s privacy statement that applies; we conduct such activities strictly in accordance with our customer’s instructions and pursuant to our contractual arrangements with the customer. If you are an end user or consumer with an existing relationship with one of our customers, you should refer to the customer’s website to understand their privacy practices and policies.
Our Collection of Personal Information
How we collect Personal Information
We collect Personal Information from you in the following ways:
• Through the use of our Services, whether a customer directly uploads that information, or information is automatically collected by us as you use the Services. This includes individuals who use the Services in the course of their employment or at the direction of their employer.
• Through your engagement with our website, including information submitted by you within a website form or obtained from us through cookies or similar technologies.
• From other third party sources, such as our partners and service providers.
What types of Personal Information we collect
We may collect, use, and disclose different types of personal information, depending on our relationship with you. Generally, we collect the following types of personal information (not all of which may apply to you):
· identity information, such as your name, username or similar identifier, marital status, title, date of birth and gender;
· contact information, such as your billing address, delivery address, e-mail address and telephone numbers;
· information from linked accounts, such as when you integrate or link a third-party service with our Services. You may also integrate our Services with other services you use, so as to allow you to access, store, share and edit certain content from a third-party through our Services. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions and privacy policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.
· technical and usage information when you use our website, such as your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website; and
· professional information, such as your professional designations and the name of your employer.
· call recordings and transcripts when you or your customers interact with our AI Receptionist;
· call metadata, including time, duration, caller information, and routing information;
We also collect, use, and share aggregated and anonymized data for any purpose. Aggregated and anonymized data is not considered personal information because it cannot be used to identify you.
How We Use Your Personal Information
We generally use your personal information for the following purposes:
· to determine your eligibility for our Services in accordance with applicable laws and our policies;
· if you use our Services, to provide you with our Services and to support your use of our Services;
· to respond to your inquiries, complaints or requests;
· to manage our business and our arrangements with our clients, including to detect and prevent errors and fraud;
· to improve the effectiveness and efficiency of our operations, products, services, and programs, including our AI receptionist services;
· to investigate legal claims and protect our rights, operations or property;
· for such other purposes as you may consent to from time to time; and
· as otherwise required or permitted by law.
How We Share Your Personal Information
We generally identify to whom, and for what purposes, we will disclose your personal information (and we obtain your consent to such disclosure) at the time we collect your personal information.
We may disclose your information when we believe such disclosure is required or permitted by law. In addition, we may disclose your personal information to a third party in the event of any significant business transaction, such as a merger or reorganization.
We share your personal information with third party service providers who perform some functionality within the website and Services on our behalf, such as technical support, hosting, data storage and processing, and research and analytics. We also share your information with third party service providers who provide products and services that we use to operate our business, such as payment processing, email services, marketing campaigns, job applications and alerts, employee management, surveys and contests.
If we provide your information to service providers for our provision of the Services, then we require that service providers maintain the confidentiality of your personal information and keep your personal information secure. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information on our website.
Your Consent to the Collection, Use and Disclosure of Your Personal Information
We collect, use, and disclose your personal information with your consent or as permitted or required by law. How we obtain your consent, including whether it is express or implied, will depend on the circumstances and the sensitivity of the personal information in question. Generally, we will seek your consent at the time we collect your personal information, either orally, electronically, or in writing.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose their information as described in this Privacy Statement.
If you wish to withdraw your consent to our collection, use or disclosure of your personal information, please contact us using the contact information in the “How to Contact Us” section below. We will accommodate your request to withdraw consent, subject to legal or contractual restrictions. Withdrawal of your consent may mean that we will no longer be able to provide you with certain products or services.
Our Use of Cookies
A “cookie” is a small text file that contains information and is stored on your computer. We use cookies and similar tracking technologies, such as web beacons and pixels, to automatically collect information about your use of our website and your interaction with our emails. Information we collect may include your IP address (or proxy server), device and application identification numbers, location, browser type, internet service provider and/or mobile carrier, pages and files viewed, searches, operating system and system configuration information, and date/time stamps associated with your usage.
We use this information to facilitate the use of our website, for our business or analytical purposes (including to assess website traffic and track search criteria), and to personalize web pages according to your choices and interests.
If you do not wish to accept cookies, you can adjust your web browser settings so that you automatically deny the storage of cookies or are informed each time a website requests to store a cookie. Previously stored cookies can also be deleted through your web browser. Please refer to your web browser’s help pages for more information. Some areas or features of our website rely on cookies and may not work if you delete or decline cookies. For more information about cookies generally please visit www.allaboutcookies.org.
Google Analytics
Our website utilizes Google Analytics, a service from Google, Inc. (“Google”) that uses cookies. The information collected by the cookies (which includes your IP address) is transferred to Google who stores and processes the information in the United States. Google uses the information to provide us with an analysis of your use of our website, overall use of and traffic on our website. You can opt out of Google Analytics by downloading and utilizing the Google Analytics Opt-out Browser Add-on. By using our website, you understand and acknowledge our use of Google Analytics.
Opting Out of Marketing Communications
If you no longer want to receive marketing-related e-mails from us, you may opt out of receiving marketing-related e-mails by clicking the “unsubscribe” link at the bottom of any e-mail you receive from us. You may also opt out by contacting us directly using the contact information in the “How to Contact Us” section below.
Please note that if you opt out from receiving marketing-related e-mails, we may still need to send you communications about your use of our products or services, or other matters.
Retention, Storage, and International Transfer of Personal Information
After the relevant amount of time has passed, we will delete your information. The general retention periods for data that we hold are as follows.
• Customer Data: We retain Customer Data for as long as an account is active, and for a reasonable time after account termination. We will retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, and to support business operations. Call recordings will be obtained with consent.
• Services Improvement and Development: Where we retain information for Service improvement and development, we take steps to make that information non-personal, non-identifiable and anonymous. We only use this information to uncover collective insights about the use of our Services, and not to specifically analyze personal characteristics about you.
• Information you share on the Services: If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Services.
• Managed accounts: If the Services are made available to you through an organization (e.g., your employer), we retain your information as long as required by the administrator of your account.
We transfer and store your personal information in the United States to fulfill the purpose for which we collected it, including for processing and storage by our service providers. While your personal information is stored in the United States, it is subject to U.S. laws, which may have different data protection laws than Canada. These laws may require disclosure of your personal information to U.S. authorities. For more information about our policies and practices regarding service providers located outside of Canada, including in the United States, please contact us using the contact information in the 'How to Contact Us' section below.
Information Security
We have implemented physical, organizational, contractual, and technological security measures in an effort to protect your personal information from loss or theft, unauthorized access, use, or disclosure. For example:
· we train our employees and agents on the importance of safeguarding personal information; and
· we restrict access to your personal information to those employees or agents who need access for authorized purposes.
Despite these measures, we cannot guarantee that our safeguards will always be effective. A breach of security safeguards can result in risks such as phishing and identity theft. In such cases, we will act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.
We may also require that you assist us in safeguarding your personal information. For example, if you create an account through our website or Services, you should use a unique and strong password and not share your password with others.
If you have reason to believe that your personal information is no longer secure, please contact us immediately using the contact information in the “How to Contact Us” section below.
Accessing and Updating Your Personal Information
Individuals have a number of rights concerning their personal information under global privacy laws. You may make a written request to access, correct or delete any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required by law. You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required.
If you provided personal information to one of our customers and believe it is being processed by us on behalf of that customer, please make any requests or queries regarding that personal data to the customer directly. If we are processing your personal information on behalf of our customer, we may refer your request to that customer.
Where applicable, you may be entitled to additional rights, including: (i) the right to withdraw consent to processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to erasure of personal information about you, under certain conditions; (iv) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, processing is no longer necessary, or believe your personal information is inaccurate; (v) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions.
Please note that such rights are not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal data that we hold about you. In the event that we cannot accommodate your request, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
When you exercise your right to deletion of your personal information, we will delete your personal information, subject to some instances where your personal information will be maintained for us to fulfill our obligations under contract to our customers.
You also have the right to lodge a complaint with the relevant data protection or privacy authority, such as the Office of the Privacy Commissioner.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose. We will not charge you any fees to access your personal information in our records without first providing you with an estimate of the approximate fees, if any.
Third-Party Websites and Services
We may provide links to third-party websites for your convenience and information. We may also make opportunities available to you to purchase, subscribe to, or use other products or services from third parties with different privacy practices. Those other websites, products, or services are governed by the privacy statements and policies of the respective third party. This Privacy Statement does not extend to any websites, products, or services provided by third parties. We do not assume responsibility for the privacy practices of third parties and we encourage you to review all third-party privacy statements prior to using third-party websites, products, or services.
Please note that our AI Receptionist service integrates with third-party phone systems. When such integrations are in place, data may be shared between our Service and these systems as necessary for proper functioning. Customer is responsible for ensuring that their use of such integrated systems complies with their own privacy obligations.
Changes to this Privacy Statement
The Privacy Statement was last revised as of the date that appears at the top of this page. To review a summary of recent changes, click here.
From time to time, we may make changes to this Privacy Statement. When changes are made, they will become immediately effective when published in a revised Privacy Statement posted on our website, unless otherwise noted. We may also communicate the changes to this Privacy Statement by other means.
How to Contact Us
All comments, questions, concerns, or requests regarding your personal information or our privacy practices should be forwarded to our Privacy Officer as follows:
Privacy Officer
2187 Oak Bay Ave
Suite 210
Victoria, BC
Canada
V8R1G1